You start every month at zero cost and only pay for what you actually use from there. Plus, you'll be notified before entering a higher cost zone, keeping you informed and in control. This is the No-Bullshit-Land.

How-It-Works HUB

NETWORK & COVERAGE

Explore your network options and ensure you have the best coverage.

My 5G isn’t working — what should I do?

No worries, I’ve got you covered! To enjoy 5G, there are just two main things you need to check:

Be in a 5G coverage area — check our coverage map to see if your region has 5G coverage. If you're inside the coverage zone, great!
Make sure your phone is compatible with 5G technology. Not all devices support it, so double-check!

If you don’t see the 5G icon on your phone screen, try these simple steps:

Check your phone settings: Go to Settings, select Network or Connections, find Network Mode or Mobile Network Type, and choose 5G/4G/3G or a similar option, depending on your device.
Restart your phone. Sometimes, a quick restart is all it takes to fix the issue.

And that's it! You’ll be back to enjoying blazing-fast 5G in no time. Keep rocking that connection!

What should I do if I’m having network issues?

If your connection is down, try turning your device off and on again. Re-inserting the SIM card often helps reconnect to the mobile network and can fix the problem. Also, make sure airplane mode is turned off. If it’s enabled, disable it to restore your connection.

Why can’t I make a call?

If you’re having trouble making a call, try these steps:

Check if your phone is connected to the mobile network. If not, try restarting your device — it often does the trick!
Make sure airplane mode is turned off.
Check if your bills are paid — unpaid bills can block outgoing calls.
Review your phone’s call blocking settings to ensure nothing’s preventing calls.
Double-check that you’re dialing the correct number.

Why can’t I send a text?

If you’re having trouble sending a message, try these steps:

Make sure your phone is connected to the mobile network. If not, restart your device — it usually helps!
Check that airplane mode is off.
Ensure your bills are paid; overdue payments might block SMS services.
Verify that you’ve entered the recipient’s number correctly.
Check that the SMS center number in your settings is correct — it should be +491722270333.

Follow these tips, and you’ll likely fix the messaging issue in no time!

Why isn’t my data working?

If your mobile data isn’t working, it could be due to a few different reasons:

Make sure your phone is connected to the mobile network. If not, try restarting your device — it often does the trick!
Check that airplane mode is turned off.
Ensure that mobile data is enabled in your device’s settings.
Verify that the Access Point Name (APN) is set up correctly in your phone’s settings.
Double-check that your bills are paid — unpaid bills can block internet access.

Why is my data so slow?

If your data is running slowly, there might be a few factors at play:

Network congestion. If you’re in a crowded place or during peak hours, the network might be overloaded, which can slow things down.
Signal strength. A weak signal can really impact your data speed. Try moving to a spot with better reception.
Background apps. Some apps use data in the background, which can slow down your overall speed. Check your settings and limit background data usage if needed.

Follow these tips, and you’ll be back to browsing smoothly in no time!