No need to rush! With NAKED, you only pay for the services you actually use. If you don’t need your connection for a while, simply don’t use it — your contract stays active, and everything is ready whenever you want to reconnect again!
However, if you do decide it’s time to end your contract, you can do so anytime. Just send us a cancellation request through your personal account. You’ll be able to keep using the mobile services until the end of the current month. After that, the contract will be finished, and from the next month onward, services won’t be available.
Your final bill will be issued at the end of the month when you cancel. For example, if you send your cancellation request on April 15th at 3:30 PM, your contract will end on April 30th. You’ll enjoy service until then, and your last invoice will be sent on May 1st — covering everything up to April 30th.
We’ll send you an email to confirm when your contract has been canceled, and you can also check all the details anytime in your personal account.
We’re here to make everything smooth and stress-free — because your comfort is our top priority!
Absolutely! You’re free to do so. Just send us a cancellation request through your personal account, and we’ll take care of the rest. We’ll send you an email to confirm that your contract has been canceled, and you can also check the status anytime in your account.
Want to know more? You can read all about the process in our Withdrawal Policy.
If you send your request within those 14 days, we’ll handle it automatically — usually within just 1 or 2 working days. In rare cases, it might take a little longer, but don’t worry, we’ll keep you updated every step of the way!
You’ll only be billed for services used after your contract ends. For example, if you send your cancellation request on June 30th at 10:45 PM, your final bill will be issued on July 1st — covering everything up until June 30th. You can view all your invoices anytime in the Invoices section of your account.
We’re here to make everything simple and stress-free because your comfort and peace of mind matter so much to us!
We’ll send you an email to confirm the cancellation, and you can also check the status anytime in your personal account — easy and clear!
You can enjoy our services until the very last day of the month in which you submitted your cancellation request. So, if you send the request on May 5th, your contract will end on May 31st — and you can keep using the services until then!
Once you submit your request through your personal account, it’s processed automatically — usually within 2 working days. After that date, the service will be turned off. For example: if you request cancellation on May 5th, your service will be available until May 31st. You’ll receive a final bill on June 1st for everything used up to that date.
We’re always here to make this process smooth and easy for you!
That's right. Just like with any service, you’ll need to settle the bills for the time you used the services. You can check out all your invoices anytime in the Invoices section of your personal account — it’s super simple!
Here’s an example:
Imagine you send a cancellation request on May 9 and stop using the service. Your contract will officially end on May 31. You’ll get an invoice on June 1 for everything used from May 1 to May 9 — and that’s the amount you’ll need to pay.
And another:
Say you use the service from June 1 to June 15, then stop on June 16. Later, you use it again from June 25 to June 28. Your contract will end on June 30.
On July 1, you’ll get a bill for all the services used in June — both periods — and it’s important to pay it so everything stays smooth and easy!
We’re always available via the live chat — just ask if you need help!
Great question! Your contract will officially end on the last day of the month when you sent the request. You’ll get billed for everything used up to the 15th — so no worries, you only pay for what you’ve enjoyed!
Not at all! It’s super easy — just send a termination request whenever you’re ready, right through your personal account. No need to give extra notice!
Absolutely! If you decide you want to keep your service, you can cancel the termination before the end of that month in your personal account. Just remember, it needs to be done before the month ends when your cancellation was accepted. Easy peasy!
It’s actually possible. For example, if you were traveling outside the EU, some calls, texts, or data might show up a little later — up to 60 days later. Don’t worry, you’ll see all these charges in your personal account and can pay them whenever it’s convenient.
Your number will stay with us for 90 days after your contract ends. During this time, you can choose to move it to another provider if you want. Just remember to send your request at least 14 days before those 90 days are up — that way, everything goes smoothly!
