Yes. When making purchases in online services and apps — such as the App Store, Google Play, Netflix, Microsoft Store, Zahl mobil, and others — you can pay directly from your NAKED mobile phone balance.
All payments made this way are included in your monthly bill and are charged together with your mobile services at the end of the month.
Yes, they allow protecting customers from unexpectedly high charges.
A) Limits for first-time Mobile Payment users
For customers using Mobile Payment for the first time, lower limits apply during the first 90 days:
From first use to day 30: max. €100
Day 30 to day 60: max. €250
Day 60 to day 90: max. €500
After 90 days: regular limits apply (see section B below)
These first-time user limits also apply to purchases made with our partners, including Microsoft, Google, Apple, and Sony.
B) Regular monthly limits
If you have been using Mobile Payment for more than 90 days:
Purchases from Microsoft, Google, Apple, and Sony: €1,500
If the €1,500 limit is exceeded in the current calendar month, within the last 30 calendar days, or during the current billing cycle, Mobile Payment will be blocked until none of these conditions apply anymore.
Note: The €1,500 limit applies to all app stores combined, not per individual app store.
Other purchases: €300
If the €300 limit is exceeded in the current calendar month, within the last 30 calendar days, or during the current billing cycle, Mobile Payment will be blocked until none of these conditions apply anymore.
You can easily check them in your personal account at the end of the month in the TRAFFIC / MOBILE PAYMENTS section.
We're sorry to hear you're having trouble with your payment. A payment from your NAKED balance can fail for a couple of main reasons:
- You might have reached your daily or monthly Mobile Payment limit. You can check your current limits and learn more here.
- There could be a temporary technical issue with the app, service, or our payment partner.
Let's start by checking the first point. If that's not it, please contact our support team, and we'll investigate the technical side for you right away!
If the payment doesn’t go through, possible reasons include:
- you have reached the Mobile Payment limit;
- the payment was declined due to technical reasons on the side of the service or payment partner.
If you have reached the Mobile Payment limit, your payment will be declined, and you will receive an SMS notification like this:
Wichtig für Dich: Du wolltest gerade etwas im Google Play Store kaufen. Das hat leider nicht geklappt, weil Du den Maximalbetrag für Zahlungen per Vodafone Handy-Rechnung erreicht hast. Freundliche Grüße, Dein Vodafone-TeamImportant for you: You just tried to purchase something from the Google Play Store. Unfortunately, this was unsuccessful because you reached the maximum purchase amount for carrier billing. Best regards, your Vodafone Team
