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How-It-Works HUB
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ROAMING
Learn everything you need to stay connected while travelling abroad.
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What roaming options are available?

Depending on the country, you can choose from data roaming packs such as 1 GB for seven days for €9.99, or a pack with 120 minutes and SMS valid for seven days for €9.99.

All packs are valid for seven days from the moment of activation. The first day is always counted as a full day, regardless of the activation time, and on the seventh day the option remains active until 23:59.

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In which countries can I activate the roaming pack?

To check if packages are accessible in your destination country, use our roaming calculator on our website or see what's available in your personal account. If packages aren’t available there, consider alternative options like buying a local SIM card or using Wi-Fi whenever possible.

Countries where only data roaming packages are available:

Afghanistan, Albania, Algeria, Andorra, Anguilla, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Azerbaijan, the Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belize, Benin, Bermuda, Bosnia and Herzegovina, Botswana, Brazil, the British Virgin Islands, Brunei Darussalam, Burkina Faso, Cambodia, Cameroon, Canada, Cape Verde, the Cayman Islands, the Central African Republic, Chad, Chile, China, Colombia, the Republic of the Congo, the Democratic Republic of the Congo, Costa Rica, Côte d'Ivoire (Ivory Coast), Curaçao, Dominica, the Dominican Republic, Ecuador, Egypt, El Salvador, the Faroe Islands, Fiji, French Polynesia, Gabon, Georgia, Ghana, Greenland, Grenada, Guam, Guatemala, Guernsey (GB), Guinea, Guinea-Bissau, Guyana, Honduras, Hong Kong, India, Indonesia, Iran, Iraq, the Isle of Man (GB), Israel, Jamaica, Japan, Jersey (GB), Jordan, Kazakhstan, Kenya, Kosovo, Kuwait, Kyrgyzstan, Laos, Lebanon, Lesotho, Liberia, Macau, Madagascar, Malawi, Malaysia, the Maldives, Mali, Mauritius, Mexico, Monaco, Mongolia, Montenegro, Morocco, Mozambique, Myanmar, Nepal, New Zealand, Nicaragua, Niger, Nigeria, North Macedonia, Oman, Pakistan, the Palestinian Territories, Panama, Papua New Guinea, Paraguay, Peru, the Philippines, Puerto Rico, Qatar, Russia, Rwanda, Saudi Arabia, Senegal, Serbia, Seychelles, Sierra Leone, Singapore, South Africa, South Korea, South Sudan, Sri Lanka, St. Kitts and Nevis, St. Lucia, St. Vincent and the Grenadines, Suriname, Switzerland, Taiwan, Tajikistan, Tanzania, Thailand, Togo, Tonga, Trinidad and Tobago, Tunisia, Turkey, the Turks and Caicos Islands, Uganda, the United Arab Emirates, Uruguay, the United States of America (USA), Uzbekistan, Vanuatu, Vietnam, Zambia.

In these countries, in addition to data packages, minutes/SMS packages are also available

Countries where data and minutes/SMS packages are available:

Andorra, Canada, Faroe Islands, Guernsey, Isle of Man, Jersey, Monaco, Switzerland, Turkey, United States of America.

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What is the validity period of the pack?

What is the validity period of the pack?

Packs are active for seven days from the moment of activation. The first day is always counted as a full day, regardless of the time of activation, and on the seventh day the option is active until 23:59.

For example, if you activated the pack on the 3rd at 13:00, it will stay active for 7 full days plus the remaining hours of the activation day — meaning it will expire at the end of the 9th at 23:59:59.

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How can I activate a data roaming pack when traveling outside Europe?

When traveling abroad, simply send the command DATA7 via SMS to 70127. Once the message is sent, the option will be activated and you will receive a confirmation message. Please note that the option can only be activated in countries where it is available; if you send the command from a country where the option is not supported, you will receive an error message. Sending an SMS to 70127 is always free of charge, regardless of the country you are in.

You can also activate the option in your Personal Account. There are no restrictions, but the option will only work in countries where it is available.

WAS THIS ARTICLE HELPFUL?
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How will I know when the pack ends?

First, we will send you an SMS when you have used 80% of the option’s volume.

Hey, du hast jetzt 80% deines Datenvolumens verbraucht. Sobald du 100% deines Daten-Roaming-Pakets genutzt hast, informieren wir dich erneut. Freundliche Grüße, dein NAKED mobile Team. // You have used 80% of your data allowance.

When the validity period expires, you will also receive an SMS from 70127.

Hey, dein Datenvolumen ist vollständig verbraucht. Für weitere Datennutzung buch einfach erneut mit dem Text "Data7" das Daten-Roaming-Paket für 9,99 EUR und erhalte 1 GB für 7 Tage. Oder schick einfach "PAG" per SMS, um pro MB zu bezahlen. Freundliche Grüße, dein NAKED mobile Team. // Your data allowance has been fully used. To continue using data, rebook the Data Roaming Pack for 9.99 euros by texting "Data7" and receive 1 GB for 7 days. Or, text "PAG" to pay as you go per MB.

In addition, you can always check the current status and remaining data in your Personal Account.

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What should I do if I am in a country where the data roaming packs is not available?

Roaming rates in this country are very high, and we cannot offer packages here. We recommend using a local SIM card or Wi-Fi to avoid unnecessary charges. Don’t spend your money on expensive connections!

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Is it possible to activate multiple packs at the same time?

Yes, you can activate multiple packs without waiting for the first one to be fully used. Each pack is valid for 7 days from the moment of activation. If the data is not used within this period, it will be forfeited.

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What notification will I receive if I arrive in a country where the data packs is not available?

You will receive a notification:

"Hey, willkommen ...! Du simst und telefonierst gemäß Preisliste. Die Roaming-Gebühren in diesem Land sind echt hoch und wir können hier keine Pakete anbieten. Um dich vor hohen Kosten zu schützen, ist die Datennutzung gesperrt. Schick einfach „PAG” per SMS, um pro MB zu bezahlen. Kostenloser EU-Notruf: 112. Für detaillierte Preise check einfach unseren Roaming-Rechner unter https://naked-mobile.de Wir wünschen dir eine gute Reise. Freundliche Grüße, dein NAKED mobile Team. // Roaming charges in this country are extremely high, and we can’t provide packages here. Data usage is blocked to protect you from high charges. To continue using our data services text "PAG" to pay as you go per MB. Toll-free EU emergency number: 112."

If you are in such a country and still send an SMS with the command DATA7 to 70127, the option will not be activated, and you will receive an error notification stating that the option is not available or cannot be activated in that country.

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I travel frequently, and I don’t always receive the message from 70127. Why?

The welcome message from 70127 is sent only once every 21 days, so if you travel frequently, the SMS may not arrive each time. However, you can always activate mobile internet yourself: send the command DATA7 to 70127 (sending is free worldwide) or activate the desired pack in your Personal Account. After successful activation, you will receive an SMS confirmation. Please note that the pack can only be activated in countries where it is available. You can check the availability of packs on our website in the Naked roaming calculator.

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I activated my eSIM and traveled abroad on the same day. How can I enable mobile data?

If you activated your eSIM and traveled abroad on the same calendar day, the system may not have had enough time to process the change, and the welcome SMS with information about roaming rates and instructions on how to enable mobile internet might not have been delivered. As a result, you may not receive the usual guidance on how to connect to the internet while roaming. This is a temporary technical limitation that applies only on the first day after activating your eSIM.

No worries — you can easily activate the internet yourself: simply send the command DATA7 to 70127 (sending is free worldwide) or activate the desired pack in your Personal Account. After successful activation, you will receive an SMS confirmation. Please note that the pack will only be activated if it is available in the country you are currently in.