If you want to port your number as quickly as possible, it will only take about 8 days! You’ll be able to see the exact transfer date in your personal account right after we coordinate it with your previous provider.
If you prefer to wait until your current contract expires, the transfer time will depend on when your contract ends. Once you submit your transfer request, we’ll agree on the date with your current operator — usually the first business day after your contract ends. You’ll see the scheduled transfer date in your personal account, so you’ll always be in the loop. In your personal account, click on your number at the top of the screen — there you will find all the options related to transferring your number.
Yes, you do need to inform your current provider that you plan to port your number to NAKED. You can contact their support team to find out exactly what steps you need to take. It’s a simple process, and they’ll guide you through it!
Absolutely! You can request the transfer of your number whenever it’s convenient for you. Just log into your NAKED mobile personal account and send a transfer request whenever you're ready.
Yes, for a successful transfer, your personal details with your previous provider must exactly match those we have on file. If your previous contract was under a different name or if you've changed your last name, don’t forget to update that information with your old provider.
We’ve made sure you’re always informed about the status of your transfer. In your personal account, click on your number at the top of the screen — there you will find all the options related to transferring your number and track all the details. If everything is on track, you'll see the scheduled date — so you can prepare for the change in advance. If for any reason your request is rejected, you'll receive an explanation.
Yes, you can cancel your transfer request — just log in to your NAKED mobile account and cancel it there.
You can only cancel the transfer until the date has been confirmed with the new operator. Once the date is confirmed, cancellation is no longer possible.
You can check the status of your request or cancel it (if the status allows it) in your NAKED personal account. In your personal account, click on your number at the top of the screen — there you will find all the options related to transferring your number.
