For a successful number transfer, your personal details with your previous operator must exactly match the information we have. If your previous contract was under a different name or if you've changed your last name, don’t forget to update that information with your old provider. This helps ensure a smooth transfer without any hiccups!
You can port your number between operators no more than once every 60 days, according to the law. After completing a transfer, you’ll need to wait 60 days before you can switch again. But don’t worry — we’re here to make each transfer as easy as possible!
No need to worry — you won’t be left without connection! The transfer happens overnight, so you probably won’t even notice any changes. There might be brief interruptions during the process, but you'll know the exact date of the transfer in advance. It’s all visible in your personal account, so it won’t come as a surprise!
Great news — porting your number to NAKED mobile is completely free! We don’t charge any extra fees for keeping your familiar number when you switch to us. It’s our way of making the process as simple and convenient as possible for you. Feel free to change operators without worrying about additional costs — we’ve got you covered!
Absolutely! You can easily track the progress of your number transfer from your previous operator right in your NAKED mobile account.
Just go to the Contract > Switching from your old network — it’s simple! Here’s what you’ll see:
- Negotiation — We’ve received your transfer request and are already working on it. As soon as a date is set, we’ll let you know right away!
- Date Set — Great news! The transfer is scheduled. You’ll see the planned date for the switch.
- Porting is done — The transfer is complete, and your number is now working on the NAKED mobile network!
If something doesn’t go as planned, don’t worry — in the same section, you’ll find the reason why the transfer didn’t happen.
We’re here to make this process smooth and stress-free for you!
